Frequently Asked Questions

 Pickup days vary by location and times vary due to route updates, please give us till the end of day to pick up trash before reporting a missed pickup. Contact our office with your address, and we’ll let you know your scheduled service day. 

 Payments are due and must be received within 17 days of the invoice date. A $15.00 late fee will be added to the next invoice if payment is not received by the due date. Accounts that remain unpaid 30 days after the invoice due date will be automatically canceled, and trash collection service will be suspended until the account is brought current and service is reinstated. 

 Please place your cart or trash at the curb by 6:00 a.m. on your scheduled pickup day. 

  We do not accept tires, paint, chemicals, batteries, concrete, dirt, rocks, construction debris, televisions, or other hazardous materials in regular trash service. 

   If your trash was not out by the scheduled pickup time, please contact our office to discuss your options for a return pickup. 

  Holiday schedules may change. We will notify customers in advance through our website or social media whenever possible. 

 We offer 2-yard, 4-yard, 6-yard, and 8-yard commercial dumpsters. 

 General household and commercial waste is accepted. Please do not place prohibited items such as tires, paint, chemicals, dirt, concrete, appliances containing refrigerants, or hazardous waste in the container. 

  No. Materials must remain level with the top of the container so they can be safely serviced. 

 No. Please contact us if the container needs to be relocated.  

 The safety of our employees, customers, and equipment is our top priority. If road or ground conditions are too wet for our trucks to safely access your dumpster without risking damage to your property or our equipment becoming stuck, service may be delayed. In these situations, we will return on your next regularly scheduled service day. We appreciate your patience and understanding during periods of severe weather. 

  Payments can be made online through the customer portal, by mail, or by contacting our office. If your service has been canceled due to nonpayment, you can reinstate your service by paying your past-due balance through the customer portal or by calling our office. Please make sure your balance is paid before your scheduled service day to ensure your address is added back to the route. We also offer auto pay call office to set up. 

   If you believe you missed a scheduled pickup, please contact our office as soon as possible after your scheduled service date with your name, service address, and phone number so we can investigate. You may also report a missed pickup through the customer portal. 

    Yes. Bulk item pickup is available for an additional fee. Contact us for pricing and scheduling.  

    Our office is open Monday through Friday, 8:00 AM to 4:00 PM. We are closed on Saturdays and Sundays. If you need assistance outside of office hours, you can leave us a voicemail or manage your account anytime through our customer portal.